Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Refund Policy

Understanding our refund terms and conditions for ESTA application services

When You Might Get a Refund

Situations where refunds may be available

Within 24 Hours of Payment

You can cancel your application within 24 hours of receiving email confirmation of your payment and receive a full refund of our service fee. This 24-hour window begins from the time you receive payment confirmation, not from when you submit the application.

Unable to Provide Service

You may receive a refund if we are unable to provide the service as stated in our terms of service. This includes technical failures on our part or inability to process your application due to circumstances within our control.

Government Fee Refunds

In certain cases where applications are canceled before submission to government authorities, government fees may be refundable. However, this depends on the specific circumstances and timing of the cancellation request.

When Refunds Are Not Available

Situations where refunds cannot be processed

After 24-Hour Window

If you wish to cancel after the initial 24-hour period has passed, you are generally not entitled to a refund of our service fees. This policy exists because significant work begins on your application immediately after the 24-hour grace period.

Application Submitted to Government

Once your application has been submitted to the relevant government authorities, no fees will be refunded. At this point, the application process is beyond our control and government processing has begun.

Service Fees After Processing Begins

For applications canceled after the 24-hour period, our service fees are non-refundable. However, in some cases, government fees may still be refundable depending on the stage of processing and government policies.

Suspected Unlawful Activities

We reserve the right to refuse service and not provide a refund if we suspect any involvement in unlawful or illegal practices. This includes providing false information, attempting to circumvent security measures, or any other suspicious activities.

How to Request a Refund

Steps to follow if you need to request a refund

1

Contact Our Support Team

For any issues or cancellation requests, contact our support team through our website or directly via email. Our team is available to assist you with refund requests and address any concerns.

2

Provide Order Details

When contacting us, please provide your order confirmation number, application reference, and detailed reason for the refund request. This information helps us process your request more efficiently.

3

Review and Processing

Our team will review your refund request against our policy terms and respond within 3-5 business days. If approved, refunds are typically processed within 7-10 business days to your original payment method.

Additional Terms and Conditions

Processing Time

Approved refunds are processed within 7-10 business days from the date of approval. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Partial Refunds

In some cases, partial refunds may be issued based on the stage of processing and work completed. Each case is reviewed individually to determine the appropriate refund amount.

Currency and Exchange Rates

Refunds are processed in the original currency of payment. If currency exchange rates have changed between payment and refund, the refunded amount may differ slightly due to exchange rate fluctuations.

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be posted on this page and will apply to applications submitted after the effective date of the change.

Ready to Start Your Application?

Apply with confidence knowing our fair refund policy protects you during the initial 24-hour period.

Start Your ESTA Application